Store Policies: Shipping, Digital Delivery & Refunds
Thank you for purchasing a digital product from Connect Home Life. Please review the following policy so you understand how our digital products are purchased, delivered, downloaded, and used.
By making a purchase, you agree to the terms outlined below.
1. Product Information
All digital downloads are clearly described on each product page. Product descriptions may include details such as file format, intended use, access instructions, and any materials included.
If you have questions about a product before purchasing, please contact us at connect@connecthomelife.com.
2. Shipping & Digital Delivery
Connect Home Life primarily sells digital products, including downloadable guides, workbooks, reflection tools, templates, and other online resources.
Because these products are digital, no physical item will be shipped or mailed unless a product page specifically states otherwise.
Upon purchase, you will receive a confirmation email containing access information and/or a download link for your digital product. In most cases, digital products are available immediately after checkout.
If you do not receive your confirmation email or download link within 24 hours, please:
Check your spam, junk, or promotions folder.
Confirm that the email address entered at checkout was correct.
Contact us at connect@connecthomelife.com with your order details.
Please include your name, the email address used at checkout, and the product purchased so we can help you as quickly as possible.
3. Refund Policy
Due to the instant-access nature of digital products, all sales are final. We do not offer refunds, exchanges, or cancellations once a digital file has been delivered or downloaded.
However, if you experience trouble accessing your file or believe there was an error with your purchase, please contact us within 7 days of your order at connect@connecthomelife.com. We will gladly help resolve access or delivery issues.
4. Licensing and Usage Rights
Your purchase grants you a non-exclusive, non-transferable license to use the digital product for personal use only.
You may print or download the product for your own personal use.
You may not forward, share, sell, distribute, repackage, or reproduce the file in any format, digital or physical. You may not use the base files to create your own templates, products, or resources for resale.
Commercial use or modification of our digital products is prohibited without prior written consent.
Connect Home Life LLC reserves all rights.
5. File Compatibility
It is the customer’s responsibility to ensure the digital file is compatible with their software or device before purchasing. We recommend checking the product description for file formats and access requirements before purchase.
6. Technical Support
We strive to provide quality digital products and clear access instructions. However, we are not responsible for issues related to third-party software, email providers, internet access, or customer devices.
If you encounter technical difficulties accessing your purchase, please contact us at connect@connecthomelife.com for guidance.
7. Security and Download Limits
For security purposes, download links may have a limited number of downloads or an expiration date. Please download and back up your files promptly after purchase.
8. Changes to This Policy
We reserve the right to update this Store Policies page at any time to reflect changes in our practices or to comply with legal, platform, or regulatory requirements. Updates will be posted on this page with a new effective date when applicable.
Questions
For any questions or concerns about this policy, please contact us:
Email: connect@connecthomelife.com
Website: www.connecthomelife.com
Thank you for supporting Connect Home Life.
